Moving Home or Business

What Do I Need?

It’s best if you can give us at least 5 working days notice from the time you want to move. Before you start completing the form, it’s best to have the following information handy:

  • Your new address
  • The date you want to move your services, excluding public holidays (this can be any day for your Home Phone)
  • Your account numbers depending on what you have
  • A copy of a recent bill, either in paper form or electronic. This is so you have details of your current account numbers, current plan, type of internet connection etc
  • Your current plan which is listed on your bill and, if you wish to change your current plan, you’ll need the name of the plan you’d like to change to when you move.

Click here to download our business relocation guide!

Important FAQ's

Please click on the titles below for drop down options:

How Long Will It Take?

Do I Need A Technician To Visit?

Can I Change and/or Move All My Products In One Go?

How Can I Find Out How My Move Request Is Going?

Can I Keep My Phone Number?

What Do I Need To Know If I’m Building A New Home?

Other Things You should Know

Trenching

Trenching Work

Lead-in Cabling

Lead-in Cabling

Internal Wiring & Telephone Sockets

Internal Wiring & Telephone Sockets

Information You'll Need To Supply

Information You'll Need To Supply

New Connections

New Connections