Bartercard Terms & Conditions

The Terms & Conditions apply for customers opting to pay part of their account, with the following additions and/or amendments:-

Bartercard is an alternative payment method and as such is considered a "special offer" and cannot therefore be used with other special offers or discounts.

Month to month contracts are NOT available where Bartercard is used as a payment method - contracts are in a minimum of 1 year increments, up 5 years. Where a mobile phone service is purchased then the minimum term for all services is 2 years.

In the event that services remain with us after the expiration of the initial term, services will be renewed automatically for a further contract term equivalent to the initial term.

Acceptance of Bartercard as a payment method is subject to:-

  • on-time payment and where payment is not received by the due date, all monies due may be charged in cash in lieu of Bartercard; and
  • payment for all monies due on an account is subject to automatic payment by Bartercard and by Direct Debit from a Bank Account or Credit Card for the cash component (on issue of Invoice).

To ensure no disruption to service, all plans will renew for the same terms as initially opted unless you instruct us in advance to cancel (disconnect) services.

Specific plans nominated below have Bartercard available for payment with them.

Land Line
Price Match of Telstra Business Line plans (T$40, T$60, T$80 & T$130), please refer to the Product Guide & CIS for the particular inclusions, trade & cash components.

ISDN - 50% Bartercard, monthly in arrears on all ISDN call usage charges, all other charges are billed monthly in arrears in cash

Mobile - any Mobile phone plan at , 30% Bartercard, all other charges are billed monthly in arrears in cash (100% Trade when bundled with Fixed Line & Broadband product

VoIP - any VoIP plan, 50% Bartercard, all other charges are billed monthly in arrears in cash

Broadband
ADSL Broadband - 50% Bartercard, all other charges are billed monthly in arrears in cash (100% Trade when bundled with Fixed Line)
a cash activation fee applies to activate service, which may be discounted based on the contract term chosen

Mobile Broadband - any plan, 30% Bartercard, all other charges are billed monthly in arrears in cash; a cash activation fee applies to activate service, which may be discounted based on the contract term chosen (100% Trade when bundled with Fixed Line)

Microwave Broadband - 30% Bartercard, all other charges are billed monthly in arrears in cash. A cash activation fee applies, being:-

  • $3000 on a 12 month contract;
  • $1,500 on a 24 month contract; or
  • free on a 36 month contract.

Hosting - 100% Bartercard, all other charges are billed monthly in arrears in cash

Note, whilst other special offers are available for Bartercard members from time to time, these are on "first come, first served" basis.

Click here to download a list products available for payment with a Bartercard component.

Cancellation Policy

Where a customer terminates a plan on which Bartercard is accepted before the end of a fixed contract terms, the following occurs:-

  •  the prepaid Bartercard is forfeited; and
  • an Early Termination Fee is payable in cash for the the remaining months on the contract term for the minimum monthly spend.

Example - 5 months remaining on a standalone Mobile Phone Plan of $99 per month (at 30% Trade) the following applies:-

  • forfeiture of prepaid Bartercard for 5 months x 30% of $99 = $148.50; and
  • charging of an Eligible Termination Fee of 5 x $99 = $495.

Moves, Adds & Changes and Relocation Policy

Where a customer moves, adds, changes or relocates a service during a contract term, the following occurs:-

1. where a new service is added to an account:-

  • the new service is billed for the contract term as the initial contract term;
  • all other services are re-contracted and billed in parallel with the new service;
  • any unused whole months from the prior contract term are credited; and
  • the balance of the account relating to the changes are charged in Bartercard;

2. at the time of booking the relocation:

  • all services are re-contracted and billed in parallel with the relocated service;
  • any unused whole months from the prior contract term are credited; and
  • the balance of the account relating to the changes are charged in Bartercard;
  • at the beginning of the month after relocation:
    - charges for activation at new premises and cancellation at old premises are billed; and
    - payable in cash.


What Next?

For more information:-

  • Contact us on 1300 959 261 or
  • Click Here to check out our Product Guide

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